My Account

  • If you don’t yet have an Adverts.ie account go to: https://www.woohoomarkets.com/signup.
  • Enter your details and click ‘sign up for free’. Please note your username will be publicly displayed on the site. You can create an account by submitting your email address on the form (or optionally by signing up through Facebook or Twitter).
  • Next you will receive an activation email. Click on the link in the email to activate your account.
  • If you are here to place an ad you will also need to SMS verify your account.

Opening a Shop on woohoomarkets.com is an easy way for sellers to develop a greater online presence and reach a larger audience at a low cost.

Should I be a Shop or Private user?

You should register as a shop if you:

  • Bought items in order to resell
  • Make/repair items yourself in order to resell
  • Are VAT registered, are registered with cro.ie or are registered as a Sole Trader

You are a private user if you:

  • Sell items that belong to you personally and that you don’t need anymore

To set up your shop on woohoomarkets.com, just apply through our registration form. 

The approved badge on a users profile means the user has SMS verified their account.

All users are asked to provide a mobile phone number for account verification before placing their first ad on Adverts.ie. This is a once-off security measure to prevent fraudulent ads.

This mobile number is stored by us and you can choose to use your number to make payments for fees incurred on the site.

Why am I being asked to provide a mobile number?

We ask users to verify their identity via SMS before they’re able to place an ad in an effort to protect our users and combat abuse of our system.

We take spam and abuse very seriously, so there are numerous measures we take to block spammers and their messages.

Sending verification codes to mobile phones is just one way to address this.

 

How long will it take to get the code?

You should receive a text message within 5 minutes of clicking “send”.  If after 2 hours you have not received the code please email us with your username and the phone number you are trying to verify – support@woohoomarkets.com.

 

Will Woohoo Markets keep or use my phone number?

Woohoo Markets will use your phone number to send a verification code to your phone. We store each phone number to make sure it is not being used to create duplicate accounts.

You can also decide to use your verified number to pay for any fees incurred during the use of services on the site.

We also may use it as a method for us to contact you. For more information, please review our Privacy Policy.

 

Is there a charge for SMS verification?

 No, it is completely free.

 

My number is already in use, what should I do?

If you see this message when attempting to SMS verify, please email support@woohoomarkets.com with your username and the number you are trying to verify, we can then find out on what account the number was registered.

 

I don’t have a mobile phone, can I still place an ad?

Unfortunately for security reasons, if you do not have a mobile phone to register, you will not be able to place an advert. You can however still use the site to buy items.

What is it?

The approved badge on a users profile means the user has address verified their account. This higher level of verification gives the user more credibility and trust among the Adverts community.

 

How do I get address verified?

  • Log in and go to ‘My Profile’. Please note: you can only address verify using the full site
  • Click on the ‘get address verified’ link under your name.
  • You will be asked to enter your details (name and address) and to buy €3 worth of credit (this will be re-credited to your account once your address has been successfully address-verified.  Note this credit will expire after 90 days if not used.) This credit cannot be refunded, it can only be used on the site.
  • We will then send you a postcard with your address verification code. Please note this can take up to 10 working days
  • Once you receive the code, follow the instructions on the postcard to complete your address verification.

 

Is address verification mandatory?

No, it is not mandatory for private users but it is recommended for added security.

However it is mandatory for all shops advertising on woohoo Markets.

 

Is there a cost?

We ask you to buy €3 worth of credit to verify your account. This is to cover printing and postage costs and to add extra security to the process.

However, once you are successfully address verified, we will add €3 credit to your account. (Note: this credit cannot be refunded and can only be used on the site).The payment can be made via Paypal or credit card.

 

 

Will other users be able to see my address?

No. The details you give us are solely kept for account verification purposes. They will not be displayed on our site and other users will not have access to them.

However, should the authorities make an official legal request; we will be obliged to provide them with these details.

Shops registered on Woohoo Markets are required by law to display their address to the public.

My Account

If you try to login and receive a message advising you your account has been suspended, quarantined or banned, you will need to email compliance@woohoomarkets.com.

If your account is suspended, this is due to an issue with an incomplete transaction where money or items have changed hands but the other party has not received items or payments. Once the issue is resolved, your account will return to normal. While suspended you can still send private messages.

If your account has been quarantined, this is due to a high level of reports/complaints from multiple users about your account. Please get in touch with compliance@woohoomarkets.com to resolve the situation.

If your account has been banned, this means that your account has been blocked indefinitely and that you cannot sell or buy anymore on Woohoo Markets.

To confirm the reason your account is blocked, please email compliance@woohoomarkets.com, directly from the email address used to register your account.

Woohoo Markets is committed to providing a safe, fair and pleasant trading environment for all members. We have established a set of rules and guidelines to be adhered by all members. If house rules are breached, you may receive a formal warning for doing so.

A warning will remain on the user’s record permanently. If a member accumulates three warnings on their profile within a 6 month period then the member’s account will be blocked.

If you see this message when attempting to SMS verify, please email support@woohoomarkets.com with your username and the number you are trying to verify, we can then find out on what account the number was registered. 

If you have not received your activation email, please log into your account and ensure you have entered the correct email address. Please also check your junk and spam folders.

If after 24 hours, you still have not received the email, please email us at support@woohoomarkets.com, directly from the email address used to register your account.

When attempting to log in, if you receive the error message “Sorry, we don’t recognize that email or password. Please try again!”, click on the forgot your password? link.

Enter your email address as requested and we will email you a link to reset your password. You need to reset your password within 24 hours of receiving our email. If you don’t see the message in your inbox, check your Junk Mail folder and mark the message as “Not Junk” or “Safe”.

Also forgot your username?

Don’t worry, it will be mentioned in the email.

Making changes on my account

You can keep track of all the items you are interested in by adding them your watchlist. 

What is my watchlist

Your watchlist is a self-curated list of adverts that can be easily accessed form your profile. Adding listings to your watchlist makes it easy to keep track of ads you are interested in, and ensures you get notifications for any activity on those ads.

For adverts on your watchlist, you will receive an alert for any new questions on that ad, any comments from the seller, if the price changes, or if the ad gets marked as sold or withdrawn.

Your watchlist can then be accessed by clicking My Watchlist in the top line of links on the website, or from your profile screen on the apps. 

Adding an ad to your watchlist:

When you place a comment or offer on an ad, that ad automatically gets added to your watchlist. 

You can also manually add items to your watchlist by clicking on the “Watch Ad” button on an ad.

Removing ads from your watchlist on desktop:

There are two ways to remove ads from your watchlist when on the desktop site:

  • Click on the “Stop Watching” button on the ad
  • Go to “My Profile” to access your watchlist and click on “remove” next to each ad.

Removing ads from your watchlist on app:

To remove an ad from your watchlist using the app, go to the advert and unclick the ‘watch’ button.

In accordance with Data Protection Law, non- registered and registered users of our sites can request we delete any personally identifiable information we hold.  In some instances we may be unable to delete your data if we are required to retain it to comply with our legal obligations (including requests from law enforcement agencies).

You can learn more about your right to data deletion and how long we retain data for by reading our Privacy Policy.

When attempting to log in, if you receive the error message “Sorry, we don’t recognize that email or password. Please try again!”, click on the forgot your password? link.

Enter your email address as requested and we will email you a link to reset your password. You need to reset your password within 24 hours of receiving our email. If you don’t see the message in your inbox, check your Junk Mail folder and mark the message as “Not Junk” or “Safe”.

Also forgot your username?

Don’t worry, it will be mentioned in the email.

Editing your account on Desktop

Login to your account. Click on “your username” (top right-hand corner of the page).

You can then edit your email address, password, location and profile picture in the top left corner of your profile page, under “my details”.

Editing your account on the App

To change your location, email address or profile picture, click on “my profile” (bottom right-hand corner).

You can then edit your email, location and profile picture. To edit your password, you will need to log into the full desktop site.

Editing your username

You can only change your username during the first 90 days after signing up, and a maximum of 2 times during this window. To change your username, go to your profile page, and under the My Details section, you will see your username with an edit button beside it. For username changes after this 90 day period, please email support@woohoomarkets.com from the email address used on your Adverts account.

Editing your phone number

Usernames and phone numbers cannot be changed by users. If you wish to change your username or the phone number registered on your account, please email support@woohoomarkets.com from the email address used on your account with your current username/number and what you would like to change your username/number to.

My Ads

The first time you place an ad on Woohoo Markets, you will be asked to verify your account by SMS.

  1. Log into your account and click the green ‘Place ad’ button at the top right of your page.
  2. Select a category for your ad.
    • Select a section, a category and a sub-category.
  3. Enter your ad details
    • Enter the title of your advert.
    • Add a description. Make sure to include as much information as possible – brand, model, size, colour.
    • Select your shipping options.
    • Upload photos of the item you are selling. Click ‘Add Photos’, once you have located the photo you wish to upload, select it and click open. Upload multiple photos at once by holding down the CTRL key. 
    • Add an asking price (if applicable). Please only enter numbers, no symbols, spaces or letters.
    • You can set a minimum offer or a non-negotiable price.
    • Choose payment options for your buyer.
    • Select your location.
  4. Select your ad type. (Basic, Priority, or Premium)

Your ad will appear on Woohoo Markets very shortly. If you receive an email saying that your ad is pending, it means that your ad needs to be checked by an admin before going live. This should take less than 1 hour.

You want to include as much information as possible in your advert, this will minimize the amount of questions on your thread and will speed up your sale. Having more information in your description will also help your advert appear in more ‘free text’ search results.

Try and inform potential buyers of exactly what you are selling. Put the most relevant information in the ad title.

The following details should appear in your ad:

  • Lots of photos – the more the better.
  • The name of the item
  • Lots more photos
  • Measurements and colours
  • A good description of the item, including the condition it is in
  • Include a manufacturer’s website showing the item if possible
  • Photos
  • Payment and dispatch preferences
  • A valid asking price
  • Did we say photos 🙂

Desktop:

You can upload unlimited photos to your advert.

Once you are posting / editing your ad, click on “Add Photos”, select the location of the image on your computer and then open. You can then choose which photo you want to use as your main photo. When you click on “Finish: place your ad”, your photos will be saved with your ad.

If you are having trouble with uploading photos, you probably need to reduce their size (maximum size is 5mb). Reduce them to 700 pixels wide and try again. Certain browsers may also cause issues when uploading browsers. Please try using an alternative browser (Google Chrome always works best) and please ensure you do not have adblock enabled.

Mobile:

To upload pictures to your advert on mobile, you will need to download the Woohoo Markets app, you can then upload an unlimited number of pictures to your ad.  When you click ‘place ad’,  the first thing you will be asked to do is take photos of your item. Once you click ‘next’ your photos will be saved.

To change the photos on your advert, go to the advert, click ‘edit ad’ and then click ‘photo’s’, you can then delete or add new photos.

To select your main photo, click the star on the bottom of your screen.

To avoid users placing low offers on your ad, you have the option to place a minimum offer. This is the minimum amount you are willing to consider on your ad.

When placing/editing your ad, in the price and payment box you will see the option to ‘set a minimum offer’. Select this and a box will appear below for you to enter your minimum offer.

Although this will not be displayed on the ad, it will still be public. If a user tries to place an offer below your minimum offer they will see this pop up:

 

If you wish to have an non- negotiable asking price, enter the same asking price as your minimum offer. Your ad will appear as non-negotiable and buyers will not be able to place any offers other than that price.

Private messages (PM’s) can only be sent between users once an offer has been accepted. PM’s are used to facilitate the safe exchange of personal details between users.

If a buyer unofficially makes an offer in the comments, they will still need to make an actual offer using the ‘place offer’ button, and have the seller accept it, before either person can send a private message. Buyers have the option to add a condition to an offer, such as ‘pending inspection’, so that private information can still be exchanged in order to view an item before fully committing to a purchase.

For services, swap, free, wanted and pet adoption ads, because there are no offers, private messaging will still be permitted when the exchange has been agreed within comments. Cars, jobs and property ads also do not require an accepted offer in order to send a private message.

How to send a private message:To send a private message, go to the user’s profile page and click “Send Private Message”, or just click on “Send Private Message” on a buyer’s comment on one of your own ads.

You can view your private messages in your “My Profile” page.

  1. Add lots of pictures: Having plenty of clear photos of your item will let potential buyers gauge if your item is what they are looking for. The more photos the better, there is no limit on the amount of photos you can place on your ad.
  2. Add a description: Include as much detail as possible in your description (Size, colour, measurements etc). This will minimize the amount of questions on your thread and will speed up your sale. Having more information in your description will also help your advert appear in more ‘free text’ search results.
  3. Fair price: Make sure you are not overpricing your item. Remember if it is not brand new, you aren’t going to sell the item for what you bought it for 2 years ago. If you are unsure of what to value your item at, check out similar items for sale on the site.
  4. Enter a clear title: Include brand, model and size in the title of your ad so that the ad both stands out and shows up in more searches.
  5. Check your spelling: Spelling mistakes can be fatal. This could mean your ad may not show up in a specific search on both Adverts.ie and Google.
  6. Share your ad: Share the link of your advert on Facebook, Twitter, Google Plus, Whatsapp, Email etc – Spreading the word with your friends helps sell items twice as fast.
  7. Bump your ad: Keep your advert at the top of the list in its category. Premium ads sell up to 4 times faster then basic ads!
  • Facebook
  • Twitter
  • LinkedIn

Desktop:

Log into your account and go to the advert you want to edit, click ‘edit this ad’. You can edit your photos, the description, location and you can decrease your asking price instantly. To change your category please select ‘edit’ and in the description box, please enter the category you would like. This needs to be approved by admin and can take up to 24 hours. When finished with your changes, click on ‘Finish: Place your ad’. You can only change the title of your ad within the first 7 days of placing your ad.

Mobile:

Go to the advert, select ‘edit this ad’. Then select the area of your advert you wish to edit. You can edit your photos, ad details, payment and shipping details and your location on the app. Once you are finished editing your ad, just click ‘done’. To edit the the category of your advert, you need to log into the full desktop version of the site. You can only change the title of your ad within the first 7 days of placing your ad.

If another user has left a comment on your advert that is not a relevant question and spoils your ad, please use the ‘report comment’ button. On the full site, this option will appear beside all comments. On the app, please click the three dots to see the option to report the comment(s).

Your report will be investigated and if the comment is not relevant, it will be removed.

If you have received a low offer that you are not happy with, please ensure to put a minimum offer on your advert.

You can also choose to block a user if you feel he/she is spoiling your ad.

After placing an ad, you may receive an email notifying you that your ad is pending. This means that either your ad needs to be checked by an admin before going live or your advert is awaiting payment.

If you have placed a priority or premium advert and your ad is still pending, please ensure the credit you purchased has been allocated to your advert. To do so, go to your pending ads and click on pay for this ad, you will then be given the option to allocate your purchased credit to pay for that ad.

If your ad was already live on the site and you received an email notifying you that it has been temporarily removed, it means that it needs to be checked by an admin before being relisted. This could happen following a complaint, dispute or breach of our rules.

An admin will check your ad and decide whether to relist it or remove it from the site. You will be notified of the outcome by email. This should take no more than 24 hours.

Once you place your ad (and submit payment where applicable), it will appear on Woohoo Markets within a matter of minutes.

You can view all your active and inactive ads in your profile.

If you are browsing the site and cannot see your ad:

  • It may be advertised in the wrong category. Find the ad in your profile, go to ‘edit ad’ and click ‘edit category’ to submit a request to have the category changed.
  • It may have been pushed to the bottom of the listing. Bump your ad by clicking on the bump button.

If one of your ads is missing from your profile:

  • Your advert may have been a duplicate. Multiple listings for one item are against our rules and will be removed.
  • Your advertised item may be in breach of our rules. Check our list of forbidden items.
  • Your account may have been suspended.
  • Your advert may be pending manual check.

If an advert has been removed from the site, we will send you an email notification to explain why your advert was removed.

Payments & Advertising Fees

All ads on Woohoo Markets are displayed in chronological order. This means that your ad will show at the top of your selected category, for your ad type, when you post it. It will then slowly move down the listings as other ads are being placed.

On some occasions, you may find that some items take longer to sell, or you may have overpriced your ad. But by the time you drop the price, the ad is a long way down the list. Bumping your ad will bring it back up the listings.

All Ads receive a free bump once every 30 days.

We also offer 2 different types of paid bumps:

Priority Bump – This bumps your advert to the top of the priority listings and will keep your ad in the priority listings, above the basic ads, for 3 days. The price of a priority bump ranges from €2 to €4, depending on category*.

Premium Bump – This bumps your advert to the top of the premium listings and will keep it in the premium listings, above all priority or basic ads, for 7 days.The price of a premium bump ranges from €3 to €6, depending on category*. A premium badge will also be displayed on your ad. 

Please note – bumps are category related only and do not apply for ‘free text searches’

How do I bump my ad?

  1. Login, go to your active ads and select the advert you wish to bump.
  2. Click on the green ‘bump this ad’ button.
  3. A pop up window will display the different options available to you.
  4. Select between a free (if applicable), priority or a premium bump.
  5. Pay using your debit card, credit card or Paypal.

 

* Please note: We will sometimes test new pricing of our premium features by raising or lowering the price. As part of A/B testing, some members may be offered a different price to other members. We do this to try balance the level of use in each category, so that the promotional options you chose work the best that they can. Price changes may be permanent or run for a limited time. They also may be specific to a particular category or premium feature.

If you have any questions about these changes, please contact us.

We will sometimes test new pricing of our premium features by raising or lowering the price. As part of A/B testing, some members may be offered a different price to other members. We do this to try balance the level of use in each category, so that the promotional options you chose work the best that they can. Price changes may be permanent or run for a limited time. They also may be specific to a particular category or premium feature.

If you have any questions about these changes, please contact us.

Listing fees

Items priced under €25: €0.25 cents. Items priced over €25: €0.75 cents.

Commission fees

When you make a sale on Adverts.ie, you will be charged 3.5% commission on the total sale price if you opt in to automatic billing.

(For example, if you sell an item for €10, you will be charged €0.35 cents.)

Fees FAQ

    1. If I withdraw an item will the listing fee be refunded? No, the listing fee is non refundable.
    2. Does the stock amount on an ad affect the listing price? No, you can have up to 100 stock items in one ad placement.
    3. Does the success fee apply to the shipping cost on my ad? No, the 3.5%* success fee is charged based on the item price only.
    4. If a transaction is cancelled by the customer, is the 3.5%* fee refundable? Yes. See below on how to request a refund.
    5. What happens if I change my item price from below €25 to above?You will receive an additional 50c charge to the 25c originally charged on your bill as you have increased the ad price to the higher bracket.
    6. Note: If an ad is withdrawn or sold and then relisted a listing fee will apply

*The 3.5% fee applies if signed up for automatic billing. An additional 1% will be charged in not signed up for automatic billing

 

Bumps

Bumping your ad will place it back at the top of the listings in it’s category, but will still include all comments made on your original post.

There are 3 types of bumps:

  1. Free Bump – Costs €0. You can avail of a free bump on each of your ads every 30 days.
  2. Priority Bump – Costs €3. This bumps your advert to the top of the priority listings and will keep your ad in the priority listings, above the basic ads, for 3 days.
  3. Premium Bump – Costs €5. This bumps your advert to the top of the premium listings and will keep it in the premium listings, above all priority or basic ads, for 7 days. A premium badge will also appear on your ad.

*Please note – bumps are category related only and do not apply for ‘free text searches’

At the end of each calendar month, a shop will be issued an invoice for all the fees which they have incurred that month. Payment is due within 14 days of the invoice being issued.

How will I receive my invoice?

Invoices are emailed out at the end of each month to the primary email address associated with the Adverts Shop account. This can be changed at any time from your shop profile which you can access by clicking your username.

What fees are included in my invoice?

Invoices will include any fees the shop has incurred that calendar month, including listing fees, commission fees, and bumps. When a buyer purchases from a shop using a debit/credit card, the shop’s commission is paid immediately. For reference, however, these transactions will still be included on invoices, but will just be marked as paid. You can read more about that here.  

How can I pay my invoice?

You can pay your invoice using our Automatic Billing system.

What is automatic billing?

Adverts Shops can now sign up for automatic billing. All you have to do is add a credit/debit card to your account, and 14 days after an invoice has been issued, payment will be drawn automatically from that card. Receipt of all payments will then be emailed to the primary email address on the account.

How do I sign up for automatic billing?

When you log into your Shops account on Adverts, you will see a panel titled Automatic Billing” with a signup button. Clicking that button will display a card input. Just add your card details, and then that card will be used for paying your invoices each month. 

Where are my card details stored?

As with all card transactions on Adverts, this process is handled entirely by our payment partner Stripe. Adverts does not hold or store any card details or sensitive information on our own databases. All card information is securely held and processed by Stripe to ensure maximum protection for the Shop.

Stripe is a payments company specialising in enabling sellers to accept payments online. Founded by Limerick brothers John and Patrick Collison, the company is trusted by thousands of companies and is currently valued at $3.5 billion. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. You can learn more about Stripe here: www.stripe.com

 

Can I change which card is used for automatic billing?

Yes, once you have signed up for automatic billing, you will see that displayed in the Revenue section of your Shop dashboard. From here you will have the option to change the card used for making payments, or to cancel the automatic billing process altogether.

 

Requesting a refund for failed/cancelled orders

When a customer purchases an item from your shop using the ‘Buy Now’ button, you will be charged a 3.5% transaction fee of your sale price if you have signed up for automatic billing otherwise the charge is 4.5%

However, if a customer no longer wishes to complete the order (if they’ve used the ‘Pay by Cash’ button) or if they’re requested a refund from you, you are entitled to a refund of the 3.5% fee or 4.5% if you have not signed up for automatic billing. You will not, however, be refunded the listing fee.

To request a refund, please send an email to shopsupport@adverts.ie with the following criteria:

  1. Username
  2. Link(s) to the item you wish to request a refund for
  3. Date and Username of buyer

Please note; you must have confirmation of the sale falling through/being refunded in your private messages to confirm your request.

Your invoice will then be credited and you will be sent an amended one. You can keep track of all your invoices in your dashboard when you’re logged in.

In 2017, Apple launched Apple Pay in Ireland. Woohoo Markets was one of the first companies to partner with them on this product.

 

What can I pay for with Apple Pay?

You can use Apple Pay for the following on the Woohoo Markets iPhone app:

1: Paying for “Buy Now” items from most shops.

2: Listing a Premium or Priority ad.

3: Paying for a Premium or Priority bump on one of your ads. 

4. Listing an ad in the motor section.

 

How do I set up Apple Pay?

To set up Apple Pay, just go to the App Store and download the Apple Pay app. Open the app, add your card and you’re all set. Then, anywhere you see the Apple Pay logo, you’ll be able to use it.

 

I am a shop, how do I accept Apple Pay?

Apple Pay uses the same payment tool as credit and debit cards – Stripe. Once you have Stripe set up on your shop, buyers will be able to use Apple Pay to buy items from you.

Apple Pay payments show up in your Stripe account, just like credit and debit card payments. 

There is currently no way to accept Apple Pay without having Stripe enabled.

On the 7th of December, 2016, Google Launched Android Pay in Ireland. For the launch, we’ve got Android Pay in a few locations on the Woohoo Markets Android App.

 

What can I pay for with Android Pay?

You can use Android Pay for the following on the Adverts.ie Android app:

1: Paying for “Buy Now” items from most shops.

2: Listing a Premium or Priority ad.

3: Paying for a Premium or Priority bump on one of your ads. 

4. Listing an ad in the motor section.

 

How do I set up Android Pay?

To set up Android Pay, just go to the Play Store and download the Android Pay app. Open the app, add your card and you’re all set. Then, anywhere you see the Android Pay logo, you’ll be able to use it.

 

I am a shop, how do I accept Android Pay?

Android Pay uses the same payment tool as credit and debit cards – Stripe. Once you have Stripe set up on your shop, buyers will be able to use Android Pay to buy items from you.

Android Pay payments show up in your Stripe account just like credit and debit card payments. 

There is currently no way to accept Android Pay without having Stripe enabled.